Using your order number and email address or phone number, you can track your order online.
What should I do if items are missing from my delivery order?
Upon delivery, we recommend reviewing your order confirmation and 8-digit article numbers of the products delivered. To report missing items, please contact the Kore customer support center.
How long do I have to pick up my order?
You have 5 days from the date your order arrives at the pick-up location to retrieve it.
What should I do if my order is marked as delivered but I didn’t receive it?
For parcel deliveries, the shipping vendor may leave packages in a more secluded area of your home, such as behind porch columns, landscaping, or garage corners. With our updated Terms & Conditions effective August 20, 2020, truck deliveries may also be delivered to your covered porch, garage or doorstep and not inside your home. If your package isn’t found within these locations, please confirm that your mailing address is listed correctly and contact the Kore customer support center.
My order was rescheduled, and I no longer want delivery. Can I pick up my order from my nearest store location instead?
We’re unable to change the service on an order once payment has been collected. If you prefer to place a Click & Collect order or purchase in-store, it would be necessary to cancel your order for delivery.
Can I add items to my order?
Once payment has been collected, we’re unable to add items to your order. We may be able to place a new order and deliver them together but are unable to guarantee the deliveries will occur on the same day.
Can I remove items from my order?
Items can be removed from your order for a refund if the order is still processing. Once the order ships, we can no longer make change.
What do I do if I need to cancel or reschedule my online order?
To manage or cancel your order please visit the track & manage my order page. To reschedule your order, please reach Kore customer support center.
If I place my order online, how long will it take to be delivered?
Delivery dates vary depending on the delivery zip code and the option you select at checkout.
How do I know what time the local delivery company will deliver my order?
You can track your order and you can opt in to receive text messages. For more information regarding delivery options, please view our delivery page.
Why can’t I place a Click & Collect order?
Our stores have a limited number of slots per day for this service due to high demand. Once this limit is reached, you'll receive a "maximum order capacity" warning in checkout.
How can I track my order specific to Local Pick-Up Points?
You can view the tracking information on the Track & manage my order page online. You can access the Track & manage my order page by selecting the truck icon next to the search bar.
What forms of payment do you accept for online orders?
For online and phone purchases (home delivery), we accept Kore Store gift cards (with PIN), American Express, Discover, MasterCard, VISA, and PayPal. We don't accept checks for any order type.
What forms of payment do you accept for store purchases?
For store purchases, we accept cash, Kore Store gift cards (with PIN), store return cards, Apple Pay, Google Pay, American Express, Discover, MasterCard, and VISA. We don’t accept checks for any order type.